MIE Software applications are written in Microsoft Access. The application passes instructions to Microsoft Access which then updates your application's data file based on those instructions. Access also interacts with Windows and other Microsoft products which interact with your computer's hardware. The layers are shown in the diagram below. Problems within any of the layers can cause problems with your MIE Software application.

The first step in troubleshooting any problem is to determine which layer is causing the problem. If the problem is occurring within the MIE Software application, you will usually see an error message similar to the one below.

If you get an error message like this, the error is within the MIE Software application (yellow in the above diagram) so you should work through the MIE Software Components first, and then proceed to Other Components if the problem is still unresolved.

If you see a message indicating a general protection fault or an invalid page fault it indicates an error in the Microsoft applications or Microsoft Windows or your hardware (green and red in the diagram). A typical error message is shown below.

If you get an error message like this one, click on the details button for more information on where the problem occurred.

Once you know the module in which the problem occurred (vba332.dll) in the above case we recommend the following steps:

• check known issues with other components for the error
• check the Support Online index for the error
• search this website for this error, using the module name as the text to search on
• if you can't find the answer on this website, check the other online resources for Microsoft components

Important Note: There is one exception to the above. If an invalid page fault occurs in msjet35.dll it usually indicates a corrupt data file. Click here for information on what to do with a corrupt data file.

MIE Software Components

Check that the application is correctly installed

Make sure the application software files are installed in the correct folders on each computer's local c: drive. Application software files should never be installed on shared drives. Application software files should not be installed under c:\Program Files on Windows 2000 computers. The default (recommended) installations are:

If you do not see the main software file in the installation folder, remove the software using Add/Remove Programs in Control Panel and then reinstall it into the default location.

Note: It is only the software files that need to be installed on each computer's c: drive. The data files may be located anywhere on your network.

Check that shortcuts are pointing to to the correct software file

Click on each shortcut with the right mouse key and then select Properties from the menu. Click on the Shortcut tab and make sure that the main software file being pointed to in Target is on the local c: drive of the computer. For example, c:\sp2000\sp2000.mdb or c:\sp2000\sp2000.m97 for Summit Pro 2000. You should never be opening a software file on another computer.

Compact and repair the software file

This is done through Start Menu and then Programs. If any errors are reported, remove the software using Add/Remove Programs in Control Panel and then reinstall it. If you have made any modifications to the software, make a backup copy of the software file under another name so that you can reimport your changes.

Compact and repair your data files

This is done from the File menu within the application. You must not be connected to the data file you are compacting and repairing. If it fails to compact and repair this can indicate a corrupt data file. Click here for more information on what to do with a corrupt data file.

Make sure your software is up-to-date

Make sure you have downloaded the latest hot fixes. These are updated on a regular basis.

If you still have the problem within the MIE Software application after updating with the latest hot fixes please advise us as soon as possible. When you notify us, please supply us with:

• full details of the exact error message
• details of which screen you were in at the time
• details of what action you were attempting

Known Issues with Other Components

There are a number of known issues with other components. These issues, together with details on how to resolve them, are detailed below.

Retail Microsoft Access 97 has not had service release 1 and service release 2 loaded

If you have a full retail version of Microsoft Access 97 loaded on your computer you need to ensure that you have applied both Office 97 Service Release 1 and Office 97 Service Release 2. To determine your service release level, start Microsoft Access 97, select Help, and then about Microsoft Access. The Service Release level is shown near the top of the About Microsoft Access dialog box as shown below. The SR-2 indicates that this version of Microsoft Access has been updated with Service Release 2.

You can obtain more information on Microsoft Office 97 service releases at Microsoft Office 97 Updates.

Specific problems and resolutions

System "hangs" when installing application
Application crashes as soon as it is launched. Detail button gives invalid page fault in module vba332.dll
Application crashes when previewing name badges or tickets
Errors on Name Badge Design and Letterhead Design forms
Application does not work after installing Microsoft Office 2000 or Microsoft Access 2000
File Open/Save Dialog Box does not work
Pop up calendar does not work
Slider bars do not work
E-mailing correspondence does not work with Outlook 2000

Other On-Line Resources for Microsoft Components

Listed below are links to a number of Microsoft pages with more help on troubleshooting in Microsoft Windows and Microsoft Access.

Microsoft Search Page

Microsoft Access Support Home Page
Microsoft Outlook Support Home Page
Microsoft Word Support Home Page
Microsoft Excel Support Home Page

Troubleshooting Fatal System Errors in Microsoft Access 95 and Microsoft Access 97
Troubleshooting Office Kernel32.dll Errors Under Windows 98
Troubleshooting Printing Problems in Windows 95 and Windows 98
How to Install Access 97 and Access 2000 on the Same Computer

Back to Support Online.