MIE Software Support Policy & Rates

Support Policy

COVERED NOT COVERED
  • Advice on the installation of Summit software, updates & upgrades.
  • Advice on installation within a networked environment.
  • Queries on day-to-day use of software, for example, how to do a banking run.
  • Technical problems within software, for example, a report won't open.
  • Database setup advice - classification of components as add-ons, registration types and sessions.
  • Installation of Microsoft Outlook features to activate emailing to and from Summit.
Applies to:
  • Summit Event Manager - Pro V 9
  • Summit Event Manager - Light V 10
  • Summit Central V 4
  • MIE WebLink
  • Summit SafeGuard
  • Summit Pro 2000 V 7
  • Summit Contact Manager V 4
  • Advice on setting up third party programs such as MS Windows, MS Office, MS Access, MS Snapshot.
  • Advice on using third party programs such as MS Word (mail merges), MS Access, MS Excel, MS Snapshot.
  • Advice on setting up MS Outlook user accounts.
  • Manipulation of images to be imported into Summit for use on letterheads, or to be used for Weblink registration page headings.
  • Accounting advice in respect of GST, VAT etc...
  • Assistance with creating and checking Internet registration forms not created by MIE Software (non MIE WebLink).
  • Networking, security and hardware issues.
  • Solution to problems not directly related to the use of the Summit software.
  • Recovery of lost data due to file corruption.
  • Training over the telephone for new/inexperienced users.
  • Assistance with data conversion from third party software packages.
  • Programming advice, for example, any modifications to, or development of queries, forms, reports, macros or modules. Programming changes can be provided as software modification quotations.

Support Rates

SUPPORT PACKAGES CASUAL RATES QUOTE
  • Twelve (12) months unlimited telephone or email support.
  • Six (6) months unlimited telephone or email support.
  • Includes all items listed in Covered Support as detailed above.
  • Support based on an 'issue resolved' basis.
  • Includes all items listed in Covered Support as detailed above.
  • If it takes more than one call to resolve an issue, only one charge is made.
  • We can provide chargeable assistance in all areas listed in the Not Covered section detailed above.
  • The cost will be advised when the issue is presented.
AUD$ 990.00 (12 months) AUD$ 660.00 ( 6 months)
Order Support Pack
Phone or Email - AUD$ 66.00
Charged per issue
Contact MIE Software directly
Contact MIE Software directly

(All prices quoted are in Australian dollars and are GST inclusive within Australia)

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