- Advice on the installation of Summit software, updates & upgrades.
- Advice on installation within a networked environment.
- Queries on day-to-day use of software, for example, how to do a banking run.
- Technical problems within software, for example, a report won't open.
- Database setup advice - classification of components as add-ons, registration types and sessions.
- Installation of Microsoft Outlook features to activate emailing to and from Summit.
Applies to:
- Summit Event Manager - Pro V 9
- Summit Event Manager - Light V 10
- Summit Central V 4
- MIE WebLink
- Summit SafeGuard
- Summit Pro 2000 V 7
- Summit Contact Manager V 4
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- Advice on setting up third party programs such as MS Windows, MS Office, MS Access, MS Snapshot.
- Advice on using third party programs such as MS Word (mail merges), MS Access, MS Excel, MS Snapshot.
- Advice on setting up MS Outlook user accounts.
- Manipulation of images to be imported into Summit for use on letterheads, or to be used for Weblink registration page headings.
- Accounting advice in respect of GST, VAT etc...
- Assistance with creating and checking Internet registration forms not created by MIE Software (non MIE WebLink).
- Networking, security and hardware issues.
- Solution to problems not directly related to the use of the Summit software.
- Recovery of lost data due to file corruption.
- Training over the telephone for new/inexperienced users.
- Assistance with data conversion from third party software packages.
- Programming advice, for example, any modifications to, or development of queries, forms, reports, macros or modules. Programming changes can be provided as software modification quotations.
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